Customer Experience That's Finally Intelligent
dialogg is the CX intelligence platform born from two decades in the trenches of enterprise customer operations. Instant answers. Seamless escalation. Real outcomes — across every channel, 24/7.
Your support team wasn't built for this volume.
The modern customer expects instant answers — at any hour, across every channel. But your team is human, your hours are finite, and your budget is under pressure. The gap between expectation and reality is costing you customers, revenue, and growth.
of agent time is wasted
Talented agents spend the majority of their day answering the same basic questions — instead of solving problems that actually require human judgment.
of visitors leave without help
When response times are slow — especially outside business hours — customers don't wait. They leave for a competitor who's available when you're not.
of your CX budget is inefficient
Half your customer service budget goes to managing low-value, repetitive tickets. That's money that could fund growth, retention, or innovation instead.
of customers lost to poor service
Poor customer experience doesn't just create complaints — it creates churn. And churned customers rarely come back, and rarely stay silent about why they left.
Watch dialogg transform a real CX operation.
Two minutes. No slides. Just the product working.
We didn't read about these problems. We lived them.
dialogg was built by the founding team of Nixxis — after 20 years designing, deploying, and refining contact center technology for enterprise clients across Europe and Asia. We've seen every failure mode. We know what breaks at scale.
We built dialogg because we knew the AI wave was coming, and we knew that most chatbot tools were being built by people who'd never spent a day inside a real customer service operation. That's not us.
dialogg combines the intelligence of modern AI with the operational depth of an enterprise CX platform — built specifically to solve the problems we've seen repeat themselves for two decades.
CX-first, not feature-first
Every capability was designed around real customer service workflows — not a generic AI product retrofitted to CX.
Operational from day one
Deploy in hours, not months. No complex onboarding, no consultant required — just working customer support at scale.
Fits your existing stack
CRM, ERP, helpdesk, website, Messenger, Zalo, WhatsApp — dialogg integrates with the tools you're already using.
Years building enterprise CX technology
Industry verticals with purpose-built workflows
Reduction in emergency support workload
New customer conversion rate improvement
Continuous customer support — across all channels, all time zones, all languages
Everything your CX team needs. Nothing it doesn't.
Six enterprise-grade capabilities, delivered in a single, elegant platform that anyone on your team can configure and use without technical expertise.
Deploy in minutes, not months
Upload your documentation, connect your URLs, or write simple prompts. dialogg is operational in hours — with no code, no complex configuration, and no IT dependency.
Multilingual by default
dialogg speaks your customers' language — including colloquialisms, dialects, and regional nuances. French, English, Vietnamese, Spanish, Chinese, and more, out of the box.
Context-aware intelligence
dialogg doesn't just answer questions — it reads emotional tone, understands conversation context, and adapts its responses to each customer's specific situation in real time.
Seamless human escalation
When a conversation needs a human touch, dialogg hands off gracefully — passing full context to your agent so they never have to ask the customer to repeat themselves.
360° analytics dashboard
Track conversation volume, resolution rates, CSAT, agent performance, and sentiment trends — all from a clean, intuitive dashboard built for managers, not data scientists.
Enterprise-grade security
ISO 27001, GDPR, and HIPAA compliant. All data encrypted in transit and at rest, hosted on Microsoft Azure's certified infrastructure. Your customers' data is protected.
Built for the conversations that matter most.
Whether you're handling thousands of customer queries, closing sales, or supporting your own team — dialogg is purpose-built for each use case.
Stop letting support tickets pile up. Start resolving them instantly.
dialogg handles the questions your team answers hundreds of times a day — freeing your agents to focus on complex issues that actually require human judgment.
- Automate answers to your top 100 most common queries
- Real-time order tracking, status updates, and follow-ups
- Intelligent escalation to the right human agent, with full context
- 24/7 availability across web, mobile, and social channels
- Configurable alerts for negative-tone conversations
Support Performance
Turn every conversation into a conversion opportunity.
dialogg doesn't just answer questions — it understands buying behavior, recommends the right products, and keeps leads engaged until they're ready to buy.
- Behavioral product recommendations based on browsing and intent signals
- Personalized follow-up messages with high conversion rates
- Proactive engagement for visitors showing exit intent
- Lead qualification and CRM sync — automatically
- Multi-channel presence: website, Messenger, Zalo, WhatsApp, email
Sales Impact
Give your employees the answers they need — instantly.
dialogg works as an internal knowledge assistant, reducing the burden on HR and operations teams by giving employees instant access to company policies, processes, and documents.
- Instant answers to HR questions: leave, benefits, payroll, reimbursements
- Automated document generation and export (forms, contracts, guides)
- Step-by-step process guidance for onboarding and compliance
- Reduces time HR spends on repetitive, administrative queries
- Multi-language support for international teams
Internal Efficiency
Purpose-built for the sectors that depend on CX.
dialogg ships with pre-built workflows and domain knowledge for the industries where customer experience is a competitive advantage.
Banking & Finance
E-commerce
Healthcare
Tourism & Hospitality
Education
Public Administration
Real Estate
Beauty & Wellness
What our customers say.
"We deployed dialogg across our e-commerce platform in less than a day. Within the first week, our support ticket volume dropped by nearly 40% and our CSAT scores improved. I wish we'd done this two years ago."
"What differentiated dialogg for us was the team's background. They understood our operational constraints from day one — no education needed. It felt like working with people who'd run a contact center before."
"The multilingual capability alone was worth it for us. We operate across 5 countries and dialogg handles customer queries in all local languages flawlessly — including regional dialects our previous solution couldn't handle."
Two products. One platform.
AI Chat Agent for messaging and web support. AI Voice Agent for automated phone conversations. Transparent pricing for both.
AI Chat Agent
Text-based support across web, mobile, WhatsApp, Zalo, Facebook, and email. Starts free.
AI Voice Agent
Automated inbound and outbound phone calls with natural language, IVR, and CRM integration.
Need both? Talk to us about bundle pricing →
Ready to transform your customer experience?
Talk to our team. We'll show you exactly how dialogg would work for your specific operations — no generic demos, no sales pressure.
No commitment. No pressure. Just a real conversation about your CX challenges.