Built for enterprise CX. Designed for human use.
Six capabilities that work together seamlessly — so your teams can deliver exceptional customer experiences without complexity, overhead, or technical expertise.
An AI that actually understands your customers.
dialogg's AI engine is built on advanced large language models, tuned specifically for customer experience operations. It doesn't just match keywords — it understands intent, reads emotional context, and responds with precision.
- ✓ Intent recognition across ambiguous, multi-part customer queries
- ✓ Emotional tone detection with adaptive response calibration
- ✓ Contextual memory within a conversation — no repetition required
- ✓ Grounded in your own documents, policies, and product data
- ✓ Deploy via prompt, file upload, or URL — no coding required
- ✓ Continuous learning from resolved conversations
Conversations that happen over the phone — handled by AI.
dialogg Voice Agent brings the same intelligence as our chat platform to automated phone conversations. Inbound IVR, outbound campaigns, lead qualification, surveys — all handled naturally by AI with no human needed until the moment it matters.
- ✓ Natural language processing — customers speak normally, not in menu codes
- ✓ Inbound IVR with intelligent call routing
- ✓ Outbound campaign automation — lead gen, surveys, reminders
- ✓ Call recording, transcription, and AI-generated call summaries
- ✓ Lead scoring, next-action extraction, and CRM handoff via API
- ✓ No-code flow builder — design call flows without engineering
🎙️ Supports outbound campaigns, inbound IVR, and blended call center operations
The insights you need to continuously improve CX.
Your CX dashboard gives you a real-time, 360° view of every conversation, every channel, and every agent — without needing a data analyst to make sense of it.
- ✓ First Contact Resolution Rate (FCR) — the metric that actually matters
- ✓ Sentiment trending over time: track morale of your customer base
- ✓ Volume heatmaps by hour, day, and channel
- ✓ Agent performance scoring with actionable recommendations
- ✓ Configurable alerts when negative-tone conversations spike
- ✓ Custom report builder — export in one click
Speak every customer's language — including the nuances.
Most AI tools translate. dialogg understands. There's a fundamental difference between a tool that converts words between languages and one that grasps colloquialisms, regional dialects, and cultural context. dialogg does the latter.
- ✓ Supports all major world languages natively
- ✓ Regional dialect and colloquialism recognition
- ✓ Auto-detect customer language — no manual switching
- ✓ Language-specific tone calibration (formal vs. casual varies by culture)
- ✓ New languages added continuously without re-configuration
+ more languages added continuously.
Auto-detection handles the rest.
AI handles the volume. Humans handle what matters.
The best customer experiences aren't purely AI or purely human — they're intelligently both. dialogg knows exactly when to hand off a conversation to a human agent, and does so seamlessly, with full context transferred.
- ✓ Intelligent escalation triggers: frustration, complexity, VIP status
- ✓ Full conversation context passed to agent — no re-explanation needed
- ✓ Priority routing by topic, urgency, and customer tier
- ✓ Agents can monitor AI conversations in real time and step in
- ✓ Post-escalation feedback loop to improve AI responses over time
Customer submits a complex warranty claim with emotional frustration detected
dialogg AI acknowledges, validates, and begins gathering relevant details
Escalation triggered: conversation + full context queued to available agent
Agent receives briefed summary — resolves in 2 minutes vs. 12 minutes cold
Resolution logged; AI learns to handle similar cases independently next time
Plugs into your existing stack — without friction.
dialogg is designed to complement your current tools, not replace them. With ready-to-use API and SDK integrations, you can connect dialogg to your CRM, ERP, website, or social channels in hours — not months.
- ✓ Website chat widget (web & mobile)
- ✓ Facebook Messenger, Zalo, WhatsApp, email
- ✓ CRM sync: Salesforce, HubSpot, and major platforms
- ✓ ERP and backend system integration via REST API
- ✓ Webhook support for real-time data exchange
- ✓ No-code integration setup — no developer required for common platforms
+ Any platform via REST API · Average setup time: 4 hours
Enterprise-grade security your legal team will approve.
We've built dialogg to meet the strictest requirements of regulated industries. Banking, healthcare, government — every sector's compliance needs are covered. Your customer data is protected at every layer.
- ✓ ISO 27001 certified information security management
- ✓ GDPR compliant — European data residency on Microsoft Azure
- ✓ HIPAA ready for healthcare deployments
- ✓ End-to-end encryption in transit and at rest
- ✓ Role-based access control with full audit logging
- ✓ Data retention policies configurable per regulation
All customer data is encrypted and processed in compliance with international standards. Hosted on Microsoft Azure's certified infrastructure with 99.9% uptime SLA.
See the full platform in action.
Book a 30-minute personalized demo with our team. We'll configure a live demo using your actual use case — not a generic walkthrough.
No commitment. No credit card for free trial.