Two products. One platform.
AI Chat Agent for text-based customer support. AI Voice Agent for automated phone conversations. Simple, transparent pricing for both — scale as you grow.
See dialogg in action with real conversations before committing.
- 1,000 queries / month
- 1 admin account
- Sentiment alerts & FCR tracking
- Custom reports
- Advanced analytics
- Priority support
For growing teams that need reliable, always-on customer support.
- 2,500 queries / month
- 3 admin accounts
- Sentiment alerts & FCR tracking
- Agent performance dashboards
- Daily conversation monitoring
For scaling operations that need multiple assistants and deep analytics.
- 10,000 queries / month
- 5 admin accounts
- Advanced sentiment analysis
- Agent performance dashboards
- Wait time & volume tracking
- Daily conversation monitoring
For multi-region or multi-brand operations with complex requirements.
- 25,000+ queries / month
- 10+ admin accounts
- Dedicated CX success manager
- SLA-backed uptime guarantee
- Advanced security & compliance
- Custom integrations
See exactly what's included.
| Feature | Starter | Essential | Pro | Enterprise |
|---|---|---|---|---|
| Usage | ||||
| Queries per month | 1,000 | 2,500 | 10,000 | 25,000+ |
| Admin accounts | 1 | 3 | 5 | 10+ |
| AI Capabilities | ||||
| Intent & sentiment recognition | ✓ | ✓ | ✓ | ✓ |
| Multilingual support (10+ languages) | ✓ | ✓ | ✓ | ✓ |
| Human escalation | ✓ | ✓ | ✓ | ✓ |
| Custom assistant configuration | ✓ | ✓ | ✓ | Advanced |
| Analytics & Reporting | ||||
| Sentiment alerts & FCR tracking | ✓ | ✓ | ✓ | ✓ |
| Agent performance dashboards | — | ✓ | ✓ | ✓ |
| Volume & wait time tracking | — | — | ✓ | ✓ |
| Channels & Integrations | ||||
| Website, mobile app | ✓ | ✓ | ✓ | ✓ |
| Facebook, Zalo, WhatsApp, Email | ✓ | ✓ | ✓ | ✓ |
| CRM / ERP integration | ✓ | ✓ | ✓ | Custom |
| Dedicated success manager | — | — | — | ✓ |
| SLA uptime guarantee | — | — | — | ✓ |
Voice Agent plans are billed by minutes used. Every plan includes a monthly minute allowance — extra minutes are charged at a per-minute rate. All prices shown are monthly.
Proof of concept and small campaigns. Test AI voice in your operation.
- 300 minutes / month included
- €0.20 / extra minute
- 2 concurrent calls
- Up to 2 team members
- Natural language processing
- Call recording & transcription
- AI-powered call summaries
- No-code flow builder
- Campaign scheduling
- Conversation volume tracking
Growing teams with multiple use cases — IVR, lead gen, and surveys.
- 2,000 minutes / month included
- €0.19 / extra minute
- 10 concurrent calls
- Up to 10 team members
- Campaign scheduling
- Conversation volume tracking
- Basic custom reports (CSV, Excel, PDF)
- Priority support
- Excel contact list import
High-volume operations with CRM integration and advanced analytics.
- 5,000 minutes / month included
- €0.17 / extra minute
- 25 concurrent calls
- 25 team members
- Full CRM API access
- Advanced analytics dashboard
- Missed & tagged conversation reports
- Lead scoring & handoff via API
- AI feedback loop
Enterprise deployments with custom workflows, unlimited scale, and dedicated support.
- Unlimited minutes
- Custom concurrent call limit
- Custom team members
- CRM API & custom integrations
- Dedicated infrastructure
- SLA-based premium support
- Enhanced analytics dashboard
- On-site onboarding available
See exactly what's included.
| Feature | Starter | Essential | Pro | Enterprise |
|---|---|---|---|---|
| Usage & Capacity | ||||
| Included minutes / month | 300 | 2,000 | 5,000 | Unlimited |
| Extra minute rate | €0.20 | €0.19 | €0.17 | From €0.16 |
| Concurrent calls | 2 | 10 | 25 | Custom |
| Team members | Up to 2 | Up to 10 | 25 | Custom |
| Core AI Features | ||||
| Natural language processing | ✓ | ✓ | ✓ | ✓ |
| Call recording & transcription | ✓ | ✓ | ✓ | ✓ |
| AI-powered call summaries | ✓ | ✓ | ✓ | ✓ |
| No-code flow builder | ✓ | ✓ | ✓ | ✓ |
| Domain expertise training | ✓ | ✓ | ✓ | ✓ |
| Campaign controls | ✓ | ✓ | ✓ | ✓ |
| Campaign scheduling | — | ✓ | ✓ | ✓ |
| Analytics & Reporting | ||||
| Sentiment analysis | ✓ | ✓ | ✓ | ✓ |
| Conversation volume tracking | — | ✓ | ✓ | ✓ |
| Missed conversation reports | — | — | ✓ | ✓ |
| Tagged conversation analysis | — | — | ✓ | ✓ |
| Custom reports | — | Basic | Advanced | Advanced+ |
| Analytics dashboard | Basic | Basic | Advanced | Enhanced |
| Integrations & Support | ||||
| Contact list management | Excel import | Excel import | Excel + CRM API | CRM API & custom |
| Integrations | Standard SIP | Basic + IVR | Advanced API | Fully customizable |
| Multi-user access | — | ✓ | ✓ | ✓ |
| Full CRM API access | — | — | ✓ | ✓ |
| Dedicated infrastructure | — | — | — | ✓ |
| Support level | Priority | 24/7 Dedicated | SLA-Based Premium | |
| Advanced AI (In Development) | ||||
| Lead scoring | — | — | ✓ | ✓ |
| Next action extraction | — | — | ✓ | ✓ |
| Lead handoff via API | — | — | ✓ | ✓ |
| AI feedback loop | — | — | ✓ | ✓ |
Questions about pricing.
Do I need a credit card to start the Chat Agent free trial?
No. The 30-day Chat Agent free trial requires only an email address. We'll never surprise you with unexpected charges.
How are Voice Agent minutes counted?
A "minute" is one minute of active AI voice call time, rounded up to the nearest second. Inbound and outbound calls both count. Minutes are tracked per calendar month and reset on your billing date.
Can I use both Chat Agent and Voice Agent?
Yes — they are separate products with separate billing. Many clients run both: Chat for text-based digital support and Voice for inbound/outbound phone operations. Contact us for bundle pricing.
What happens if I exceed my monthly minute allowance?
Extra minutes are charged at your plan's per-minute rate automatically. You'll never get cut off mid-call. We'll notify you when you reach 80% and 100% of your allowance.
Can I change plans at any time?
Yes, upgrades take effect immediately. Downgrades apply at the start of the next billing cycle. There are no lock-in contracts on monthly plans.
Is my customer data secure?
Yes. All data is encrypted in transit and at rest, hosted on Microsoft Azure, and processed in compliance with ISO 27001, GDPR, and HIPAA standards. Call recordings are stored securely and accessible only to your team.
How quickly can we go live?
Chat Agent teams are typically live within hours. Voice Agent deployments vary by complexity — simple IVR flows can go live in a day; multi-branch campaign setups typically take 1–3 days with our setup support.
What's included in the Enterprise plan?
Enterprise plans are fully customized — unlimited scale, dedicated infrastructure, custom integrations, a dedicated CX success manager, SLA guarantees, and on-site onboarding if needed. Contact us for a tailored proposal.
Not sure which plan is right for you?
Talk to our team for 20 minutes. We'll help you find the right fit based on your conversation volume, team size, and specific CX goals.
No pressure, no pitch. Just a genuine conversation about your CX challenges.